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Online Banking

One of our biggest differences is our service.


We go the extra mile for our customers. Put us to the test. 

CONTACT US

Customer Service

We’ve included information below that answers several of our most-asked questions. But of course, we are all always more than happy to answer questions or discuss your needs at one of our branches or via our Customer Service Center at 336.881.3400. 


Contact Customer Service

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Address & phone

PRIMARY MAILING ADDRESS
High Point Bank
PO Box 2270
High Point, NC 27261

MAIN PHONE NUMBER
336.881.3300 . Use this number if you’re seeking to speak to a particular bank employee.

TELEPHONE BANKING:
800.991.4246 (long distance)
336.889.7823 (local)

FAX: 336.881.3310

Customer service center

336.881.3400

Full Service
8:30 am–5:00 pm, Monday through Friday

After-Hours Service
Until 11 pm weekdays, 9:00 am–5:00 pm on weekends and holidays, except Thanksgiving and Christmas


Secure & Encrypted Email Service

We care about protecting your information and recommend that you select our encrypted email service when including personal information. You may use this service to send a secured email to any contact that you have at the Bank; secured emails from this service can also be sent to info@highpointbank.com, an address monitored by our Customer Service Center. Learn more about this service.


Lost Card

To report a lost or stolen Debit Card or ATM Card, call 336.881.3400 or 866.546.8273. To report a lost or stolen High Point Bank Credit Card, call 800.444.6938.


Order Checks

To reorder checks for your checking account, visit: https://www.ordermychecks.com


Online Banking

If you’d like to sign up as a new user of High Point Bank Online Banking, you can register here. If you’ve forgotten your User ID or password, please call 336.881.3400 and a representative will be available to help you until 11pm on weeknights and from 9am-5pm on weekends and most holidays.


eStatements

To sign up to view and download monthly bank statements on your computer or electronic device, Online Banking users should sign into Online Banking, click on the eDocuments icon within the Online Banking menu, agree to the terms and proceed from there. You will then be notified via email when a statement has been prepared for viewing.


HPB Mobile Money

Mobile Banking is available for iPhone and Android devices through the HPB Mobile Money app. This convenient app allows you to perform many of the functions that are featured in Online Banking.

Getting Started: Online Banking customers can download the free app by searching “High Point Bank” in the App Store or “HPB Mobile Money” in the Android Market. Web- and text-based banking is also available for other mobile devices; talk to a bank representative to find out more.


Mobile Check Deposit

Mobile Check Deposit is an add-on feature to the HPB Mobile Money app that allows you to deposit checks by using the camera feature on your mobile phone. Limits apply, and prior approval is required.

Getting Started: HPB Mobile Money app users can apply for use of Mobile Check Deposit by sending a request through the “Contact” secure messaging feature of Online Banking or by calling our Customer Service Center at 336.881.3400.


Personal Financial Statement Form

If you need to complete a Personal Financial Statement, you can download that Microsoft Excel form here.