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Online Security & Identity Theft

With today’s technological conveniences, new ways have surfaced through which criminals can steal your funds, or worse, your identity. In addition to employing sophisticated security methods in our online banking channels and data handling practices, High Point Bank offers the following information to help keep you safe.


Stay Safe—Here's How

Keep your online banking secure

When it comes to protecting your online banking activities, the weak link is usually not the bank’s systems but the home computer. So, having an additional layer of security beyond standard anti-virus protection programs is important. High Point Bank offers and recommends Trusteer Rapport from IBM. Download this software today to protect your online financial transactions, whether with our bank or another.

Learn more and download Trusteer Rapport

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Monitor Your Credit Report

One of the easiest ways to determine if your identity has been breached is to monitor your personal credit report. There are many organizations out there that provide consumers with access to their credit reports—some more reputable than others. High Point Bank recommends, the site authorized by the three primary credit bureaus.

Request your free annual credit report

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Identity Theft: How to Prevent it; How to React

There are some tangible things that you can do to minimize the likelihood of having your identity stolen. Monitoring your finances and your credit report carefully, protecting your data, and even placing a freeze on your credit are all important steps you can take. The NC Department of Justice provides some great tips at the link below.

How to Protect Yourself From ID Theft 

If you fear that your identity may have already been stolen, it’s important to take quick action to minimize the impact to you. Stay positive, but act quickly. The FTC offers information to help you in filing an initial report, along with steps regarding what to do next.

What to do if your identity has been stolen

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Be on your guard

Cybertheft. Identity theft. Phone scams. Email links. Be on your guard and be aware. If something seems fishy or too good to be true, then it probably is. The NC Department of Justice provides good information on the topic, especially for seniors. Examples include sweetheart scams, work-at-home scams, phony lottery scams, overseas money transfer scams and pleas from phone charities.

Information to help you stay alert to scam artists

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Protect Your Mobile Device, Too

Many of us have protective software for our computers, including Trusteer Rapport. But as more and more online interaction is taking place with mobile devices, it’s important to make sure that phones and tablets are also protected. The American Bankers Association offers a number of valuable tips about how to make sure you’re using your mobile device securely.

Keep your mobile device secure

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Safety Abroad with your Credit and Debit Cards

High Point Bank debit cards are blocked for overseas use unless you notify us ahead of time of your intent to travel on specific dates. So be sure to call us at 336.881.3400 so we can unblock your card. Please read other helpful information before you travel so that you can enjoy your trip without any unwanted hassles.

Helpful Information about using credit and debit cards abroad

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Keep Us Updated with Your Current Contact Information

It’s very important to keep your bank updated with your home address, email address, and phone number, including a mobile number.  If you’ve moved, changed internet or cell phone providers, or changed jobs recently, it’s very possible that we don’t have your most current information.

High Point Bank, along with most banks, is trying to do all that we can to protect our customers from being victims of fraud. We have systems that are designed to identify instances where we think that it is likely that a bad check has been written on your account, or where your debit card may have been compromised. And when that happens, we want to be able to get in touch with you as soon as possible—whether by text message, phone call, or email. If we don’t have accurate contact information for you, it’s more difficult to reach you on a timely basis.

Help us help you be protected from fraud. Call our Customer Service Center at 336.881.3400 and confirm that we have your correct information. Or speak with a representative at one of our branches.

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