Stay Safe—Here's How
Keep your online banking secure
Monitor Your Credit Report
Identity Theft: How to Prevent it; How to React
There are some tangible things that you can do to minimize the likelihood of having your identity stolen. Monitoring your finances and your credit report carefully, protecting your data, and even placing a freeze on your credit are all important steps you can take. The NC Department of Justice provides some great tips at the link below.
Be on your guard
Protect Your Mobile Device, Too
On June 8, 2016, High Point Bank introduced HPB FraudWatch. This new program sets into motion when unauthorized activity is suspected on your debit card. HPB FraudWatch will seek to get in contact with you three separate ways if we believe there might be fraud taking place:
1) If potential fraud is detected on your account, you will receive an automated email from the address FraudWatch@highpointbank.com. In this email, you'll be shown one or more recent transaction items on your debit card, and you'll have the option to reply "fraud or no fraud".
2) If it is between 7am and 9pm, you will additionally receive a text alert from number 32874 that also contains the "fraud or no fraud" response option. This text is sent one minute after our email to you.
3) Finally, if no response is received to either the email or text, a phone call will be placed to you from 800.417.4592 to confirm whether recent transactions on your account are legitimate. Adding this number to your contacts and labeling it "HPB FraudWatch" would allow the call to display as such when received.
Should you reply that there appears to be fraud on your account, a fraud representative will contact you.
Of course, this system will only benefit you if you have a current email address and correct phone numbers (mobile, work, home) on file at High Point Bank. To update your information, please visit a branch, call 336.881.3400, or submit a secure message after logging in to Online Banking.